Hotels in Sedona Shadows, Sedona

"When we arrived, we were not prepared for an immediate 30 minute sales pitch to buy in to the grand resort (not what you want, especially after a long day of travel). We said we were not interested three times before telling them we would think it over and follow up before we were allowed to leave to go to our rooms. Upon entering our room, we were met with a pile of dirty sheets and dishes from the previous guest. We called down to the front desk to have them removed. We left the resort for dinner and expected the soiled objects to have been removed but we had to call down to the desk again. At that time we were told that there wasn’t anyone available to come collect them. When someone did arrive the seemed put out to make it correct. We stayed for four nights and no house keeping was ever offered or attempted. If this is part of environmental impact it was never explained. I would have liked to have been prepared to take out the trash during my “grand vacation.” There was hair painted into the walls. The reservation was for a room with a view but the view was of the building behind it. Any time I went to the lobby you have to wait while staff talk to each other. Again, seemed like assisting a guest was a hassle. I was very excited because I have had good experience with other Hilton properties and the location of this one was great. The hotels lack of customer service, explanation of on going construction limiting amenities during the stay (i.e. no pool bar)."

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"Great place and location for value!"

"The room was very clean but the common areas not so much, Gym was dirty (couldn't use the yoga mat is was so filthy) and there were no spray bottles with cleaning towels to use after use. Pool was full of dead insects. Games room washroom was gross and needs a major update. Never a good sign when there's a plunger next to the toilet."

"No mountain view, disppointing. Otherwise great stay."

"basically a grimy old motel with lipstick on it. loud, dirty and ridiculously over-priced with poor service. if you were there on a warm day, maybe the pool experience would be worth it for kids, but just to spend a nice evening in Flagstaff, this is an over-priced choice that will disappoint if you expect it to be like the pics and more than just a run down old motor lodge with a couple bells and whistles added in the common areas"

"I really enjoyed my stay here! The views are amazing and the staff was really friendly. The room was comfortable and clean. Free parking was a plus, and I felt central to all the major sites. Walkable to Uptown shops and Tlaquepaque. I like that they have daily activities you can participate in. Enjoyed the S’mores kits for $5 at the activity center and the bonfires. Loved sitting at the pool surrounded by the views after morning hikes. Navigating the resort took a little time, but I would definitely stay here again!"

"Pools were great, sinks all drained very slowly and you cannot stream on the TV Room was very dark. But overall it was fine and a good value If you are in Sedona you shouldn’t be inside anyway "

"Overall, this stay was disappointing due to multiple operational and service issues: 1. Parking is charged at $25 per night, which feels unreasonable given the overall experience. 2. Laundry facilities are inconvenient—guests must download an app and preload at least $10. Each wash and dry costs $3, and any remaining balance cannot be refunded. 3. Cellular signal is extremely weak to non-existent. Guests have to rely entirely on the hotel’s WiFi. 4. Housekeeping is only provided every two days, and even then, basic items like toilet paper and tissues were not replenished after running out. 5. The most frustrating issue was with breakfast. Our reservation clearly included breakfast for two, but no vouchers were provided at check-in. The next morning, we were told vouchers were required. When we returned to the front desk, staff initially insisted breakfast was not included. Only after a supervisor intervened and checked a separate record were the vouchers finally issued. This reflects poor internal communication. 6. We also left a $5 tip for housekeeping, but the service was still incomplete—items were not replaced, and the bathroom was not properly cleaned. It is unclear whether this was related to staffing, process issues, or something else, but the outcome was below expectations. Overall, the experience showed a lack of coordination, consistency, and attention to detail."